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Direct-site purchase terms and eBay marketplace terms are intentionally kept separate.
Free standard United States shipping applies only to watches purchased directly through burristime.com. Tracking is provided when an order ships. eBay purchases follow the shipping terms on the applicable eBay listing. Repair shipping is handled separately and any charge is disclosed before service approval.
Direct burristime.com watch purchases may be returned within 30 days of delivery. Eligible United States returns receive free return shipping. Contact Burris Time Co. before returning a watch. eBay purchases follow the return terms shown on eBay; repair services are handled under the service warranty.
Direct burristime.com watch purchases include a 30-day limited warranty from delivery for failure to operate substantially as described. Vintage variation in timekeeping, winding feel, date operation, power reserve, and cosmetic condition may be expected. The warranty excludes accidental damage, water or moisture damage, magnetic exposure, unauthorized opening or repair, normal wear, straps, bracelets, and disclosed issues.
Each listing identifies known cosmetic condition, work performed, timekeeping observations, known imperfections, and included strap or bracelet when available. A watch is never described as fully serviced or fully restored unless that specific work has been confirmed. Water resistance is stated only when a specific watch has been properly tested and documented.
Photographs and customer descriptions can support an initial estimate, not a final quote. Hidden damage, corrosion, prior work, worn components, and unavailable parts may only become apparent after physical inspection. Burris Time Co. communicates the recommended scope and price before beginning work; no additional paid work is performed without approval.
Repair requests are reviewed individually before they are accepted. Burris Time Co. may decline work that falls outside its current experience, tools, parts access, or service scope. Do not ship or drop off a watch until Burris Time Co. has confirmed acceptance. Vintage watches are evaluated individually; age, wear, corrosion, prior repairs, altered components, and parts availability can affect cost and result. Exact modern timekeeping and water resistance are not guaranteed unless specifically tested and documented.
Completed repair work includes a 30-day limited service warranty from delivery or collection. It covers the specific work performed and parts supplied by Burris Time Co. It excludes unrelated failures, accidental damage, water or moisture damage, magnetic exposure, normal wear, another repair provider’s work, unauthorized opening, and old components not replaced in the approved service. A confirmed workmanship issue is corrected without an additional labor charge.
Repair inquiry information is used only to respond to the request and is not published. Do not send sensitive payment information through the repair inquiry email.